Terms of Service

1. Agreement to Terms

By accessing or using Rise10X's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and RISE10X AI LTD, a company registered in England and Wales (Company No. 16411324), with registered address at 128 City Road, London, EC1V 2NX ("Rise10X", "we", "our", or "us").

If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of our Services constitutes acceptance of any changes.

2. Description of Services

Rise10X provides website development, SEO, content, and AI services for businesses, including:

• Website + 12-Month Growth Programme: Website design and development, SEO optimisation, content creation, and ongoing maintenance for your business
• AI & Automation: Client intake, AI chat and voice agents, and workflow automation
• Cloud Migration: Secure, phased migration of your business systems to the cloud
• Related consulting, support, and professional services

Services are provided on an "as-is" and "as-available" basis and may be modified, suspended, or discontinued at any time with reasonable notice.

3. Eligibility

Our Services are intended for use by businesses and professionals. By using our Services, you represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you are using our Services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

4. User Obligations

When using our Services, you agree to:

• Provide accurate, current, and complete information
• Use our Services in compliance with all applicable laws and regulations
• Maintain the confidentiality of any account credentials
• Not use our Services for any unlawful or harmful purpose
• Not attempt to interfere with or disrupt our Services
• Not reproduce, copy, or resell our Services without authorisation

5. Website Development and Ownership

5.1 Website Build

Where we provide a free website build as part of our Website + 12-Month Growth Programme, the website becomes your property upon completion and payment of the first month's maintenance fee. You own all content, text, images, and other materials you provide or that we create specifically for your firm.

5.2 Our Intellectual Property

We retain ownership of:

• Our proprietary tools, templates, and methodologies
• The Rise10X brand, logo, and trademarks
• Any reusable code libraries or components
• Our engagement letter templates and generator tool

5.3 Third-Party Licences

Websites may include third-party software, fonts, or images subject to separate licence terms. We will inform you of any significant third-party components and their licence requirements.

6. Payment Terms

6.1 Pricing

Pricing for our Services is as agreed in your service proposal or displayed on our website. All prices are in GBP and exclude VAT unless otherwise stated.

6.2 Payment

Payment is due according to the terms in your service agreement. We accept:

• Bank transfer (BACS/Faster Payments)
• Direct Debit (for recurring payments)
• Credit or debit card

6.3 Late Payments

Late payments may result in suspension of Services. We reserve the right to charge interest on overdue amounts at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7. Engagement Letter Generator

The Engagement Letter Generator is provided as a free tool to assist law firms. Important disclaimers:

• Templates are provided for guidance only and should be reviewed by qualified legal professionals
• We do not guarantee SRA compliance — it is your responsibility to ensure letters meet current regulatory requirements
• You should customise templates to reflect your firm's specific terms and procedures
• We accept no liability for any issues arising from use of generated letters

8. Disclaimer of Warranties

To the maximum extent permitted by law, our Services are provided "as is" without warranties of any kind. We do not warrant that:

• Services will be uninterrupted, error-free, or secure
• SEO efforts will achieve specific ranking positions
• Websites will generate specific numbers of enquiries or clients
• Content will achieve specific engagement metrics

SEO and digital marketing results depend on many factors outside our control, including search engine algorithm changes, competition, and market conditions.

9. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

Subject to the above, our total liability for any claims arising from these Terms or our Services shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunities.

10. Indemnification

You agree to indemnify and hold harmless Rise10X, its directors, officers, and employees from any claims, liabilities, damages, or expenses arising from your breach of these Terms, your use of our Services, or any content you provide to us.

11. Termination

11.1 Termination by You

You may terminate services by providing written notice as specified in your service agreement. Early termination of fixed-term contracts may be subject to early termination fees.

11.2 Termination by Us

We may suspend or terminate services if:

• You breach these Terms
• Payment is overdue by more than 30 days
• Continuing would breach any legal or regulatory requirement

11.3 Effect of Termination

Upon termination, we will provide you with access to your website files and content. We may delete account data after a reasonable retention period unless required by law to retain it.

12. Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. We comply with the UK GDPR and Data Protection Act 2018.

13. Dispute Resolution

13.1 Informal Resolution

Before commencing formal proceedings, parties agree to attempt to resolve disputes informally by contacting us at hello@rise10x.ai. We will work in good faith to reach a resolution within 30 days.

13.2 Mediation

If informal resolution fails, parties may agree to mediation through an accredited UK mediation service before pursuing litigation.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Rise10X.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights to any successor or affiliate.

16. Contact Us

If you have questions about these Terms: