Privacy Policy

1. Introduction

RISE10X AI LTD ("Rise10X", "we", "our", or "us"), registered in England and Wales (Company No. 16411324), is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Our registered address is 128 City Road, London, EC1V 2NX, United Kingdom.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, telephone number)
• Law firm details (firm name, practice area, website URL)
• Communication preferences and newsletter subscriptions
• Information submitted through contact forms, audit requests, or the engagement letter generator
• Product waitlist registrations (e.g., Verdian)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• IP address and approximate geographic location
• Referral source and navigation path

3. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Consent: Where you have given explicit consent for marketing communications
• Contract: Where processing is necessary to perform our services
• Legitimate Interest: Where we have a legitimate business interest that doesn't override your rights
• Legal Obligation: Where we need to comply with legal requirements

4. Cookie Usage

We use cookies in compliance with the Privacy and Electronic Communications Regulations 2003 (PECR). Cookies are small data files stored on your device.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website (used only with your consent)
• Preference Cookies: Remember your settings and choices

4.2 Managing Cookies

You can control non-essential cookies through our cookie consent banner when you first visit our site. You can also manage cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

5. How We Use Your Information

We use collected information for the following purposes:

• Provide website and SEO services to law firms
• Respond to enquiries and audit requests
• Send newsletters and marketing communications (with your consent)
• Generate engagement letters and other tools
• Analyse website usage and improve user experience
• Comply with legal and regulatory obligations

6. Email Marketing and Opt-Out

When you subscribe to our newsletter or request information, we will send you periodic emails about law firm marketing, SEO insights, and our services.

6.1 Your Right to Unsubscribe

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Emailing us at hello@rise10x.ai with "Unsubscribe" in the subject line

We will process your request within 48 hours. Note that you may still receive transactional emails related to services you have requested.

7. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third parties who assist with hosting, analytics, and email services (all bound by data protection agreements)
• Professional Advisors: Lawyers, accountants, and auditors as necessary
• Legal Requirements: When required by UK law or to protect our legal rights

8. International Transfers

Some of our service providers may be located outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO, or transfers to countries with adequate data protection laws.

9. Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at hello@rise10x.ai. We will respond within one month.

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain contact and marketing data for 3 years from your last interaction, unless you request earlier deletion.

12. Complaints

If you have concerns about how we handle your data, please contact us first at hello@rise10x.ai. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues, at ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates the most recent revision. We encourage you to review this policy regularly.

14. Contact Us

If you have questions about this Privacy Policy or our data practices: